Guides and answers
Short, step-by-step — how to do the essentials in Movia.
Movia and WhatsApp
Why leave groups that have worked for years?+
Don’t leave — keep chatting there. Just run the order itself — who took it, for how much, in which vehicle — in Movia: here it won’t get lost and won’t go to two people.
Who sets the price?+
The provider. They set the price in the order, and the driver sees it before tapping “Accept Order” and decides whether to take it. No haggling in private messages.
Does Movia hold the money for the ride?+
No. The provider pays the driver for the ride directly, just as today. Credits in the app are only for paying for the Movia service.
Can two drivers take the same order?+
No. The order goes to whoever tapped “Accept Order” first — this is enforced at the database level. Everyone else instantly sees that the order is already taken.
Account and login
How do I sign up?+
1. Download Movia from the App Store. 2. Choose “Driver” or “Provider” and tap “Register Now”. 3. Fill in your details and accept the terms. 4. You'll get an email with your code and password — confirm your email via the link in the message.
How do I log in?+
Choose your role on the first screen and enter your code (for example, DRV…), phone and the password from the email.
I forgot my password+
On the login screen, tap “Forgot password?”. A 6-digit code will be sent to your email — enter it and set a new password.
How do I change my password, email or language?+
Open your profile in the app. There you can change your details, password and email, and choose a language — Russian, English or Hebrew.
How do I add a second role?+
A driver can add the provider role, and a provider can add the driver role. You can switch between them in the app.
How do I delete my account?+
Profile → “Delete account” → confirm. Details are on the “Delete account” page.
For drivers
How do I upload documents?+
In your profile, open the photos and documents section. Take photos of your car (front, side, interior, plate) and your documents, and enter the expiry dates. Once an administrator has verified them, you can take orders.
How do I accept an order?+
Open “Orders”, choose an order and tap “Accept Order”. The order fee will be deducted from your balance — the amount is shown on the order card in advance.
When will I see the client's details?+
Before pickup, tap “Departing for order” in your order — the client's name, phone and address will open up, along with the Waze button.
How do I refuse an order?+
In the order, tap “Refuse Order” and give a reason. This is only possible before “Departing”. A refusal lowers your rating.
How do I complete an order?+
After the ride, tap “Complete Order”. It will move to your history.
For providers
How do I create an order?+
Tap “New Order” and fill in the route, time, car, passengers and price. Save it as a draft or publish it right away.
How do I find out who took the order?+
Open the order — once it's accepted, the driver's card appears in it: name, phone, rating, car and its photos.
How do I edit or cancel an order?+
Edit — until a driver accepts the order. Cancel — until the driver sets off. Cancelling lowers your rating.
Balance and payment
How do I top up my balance?+
“Balance” → “Top Up” → choose an amount → pay by card on a secure page. Credits are added automatically.
Where can I see charges?+
In the “Balance” section — the history of all top-ups and charges.
What is Premium?+
A period during which the order fee is lower. Purchased in the app with Credits.