Delete account
How to delete your account
You can delete your account at any time, right in the app. Deletion is permanent.
In the app
- 1
Open your profile
Log in to Movia and open your profile.
- 2
Tap “Delete account”
The button is at the bottom of the profile.
- 3
Confirm deletion
The app will warn you that this can't be undone. Once you confirm, the account is deleted immediately.
What is deleted
- Profile: name, phone, email and app login
- Driver's car photos and documents
- Notifications and push notification data
- Provider's order drafts
- Your name in the balance transaction history
What is kept
- Records of completed orders and balance transactions — without your name. They are required by law for accounting and reporting.
- Unused Credits are not refunded and are lost along with the account.
When you can't delete
While you have an active order: for a driver — accepted or en route; for a provider — published, accepted or en route. Complete or cancel those orders, and deletion becomes available.
No access to the app?
Write to us from the email linked to your account — include your code (DRV… or PRV…) and phone number. We'll delete the account manually.
movia.service@gmail.com